Refund Policy

Welcome to Aromanto.com

Aromanto.com is committed to providing a satisfying and transparent shopping experience for every customer. If, for any reason, you are not satisfied with your purchase, you can take advantage of our return and refund policy. Please read the following carefully to understand the terms and timelines.

1. Conditions for Returns

We accept returns for products purchased on Aromanto.com within 14 days of the delivery date. To be eligible for a return, the product must meet the following criteria:

Be intact and unused.
Be in its original packaging, with all seals and tags intact.
Be accompanied by the purchase receipt or a document confirming the transaction.

Note: For hygiene and safety reasons, opened or used products cannot be returned.

2. Return Procedure

To initiate a return request, follow these simple steps:

Contact us at [email protected] within 14 days of receiving your order, specifying the order number and the reason for the return.
After our confirmation, securely package the product and send it to our logistics centre at the address provided by our Customer Service team.
The return shipping costs are the responsibility of the customer, unless otherwise indicated.

3. Refunds

Once the returned product has been received and verified, we will notify you of the approval or rejection of your refund:

If approved, the refund will be processed and automatically credited to your original payment method within 10 business days.
The time it takes for the refund to appear may vary depending on your bank or credit card provider.

Note: Initial shipping costs are non-refundable unless the product arrived damaged or defective.

4. Returns for Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us immediately:

In such cases, the return is free, and Aromanto.com will cover the shipping costs.
You can choose between a full refund or a replacement product.

5. Exceptions and Limitations

Customised or made-to-order products are excluded from our return and refund policy, except in cases of manufacturing defects.

Customer Service

For any questions or clarifications about our return and refund policy, our Customer Service team is at your disposal. Contact us at [email protected].

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